Question 1

Why would I use ResiAX if my landlord already has a portal?

Accepted Answer

Your landlord’s portal helps you deal with that organisation. ResiAX gives you a space centred on your own housing experience: keeping notes, documents and evidence, preparing what you want to say, and choosing what to share. You can use both. ResiAX’s purpose is to help you keep a useful record beyond a single repair, tenancy or provider relationship.

Question 2

Does my landlord own everything I put in their portal?

Accepted Answer

It is more accurate to describe a landlord’s portal as provider-managed. Its privacy notice explains how information is used and who is responsible for it; you still have rights over your personal information. ResiAX’s difference is a resident-controlled space for your own records and preparation, with deliberate sharing. We do not assume every landlord portal works the same way.

Question 3

Can I use ResiAX if my landlord has not signed up?

Accepted Answer

Yes. Keeping your own housing record does not depend on your landlord joining ResiAX. Start with the issue, document or conversation you want to keep track of. Continue to use your landlord’s accepted reporting channels; storing something in ResiAX does not, by itself, mean your landlord has received it.

Question 4

Who can see my private notes and documents?

Accepted Answer

A connection to your landlord, household or resident group should not give them blanket access to your private records. ResiAX separates private information from information shared for a particular purpose. Check the audience and sharing controls before sharing, especially when working in a household or group space.

Question 5

Do providers have to replace their existing software?

Accepted Answer

No. A pilot can focus on a particular resident workflow alongside the systems you already use. Smaller teams may want to use more of the ResiAX workspace; organisations with established systems may want selected capabilities or a future connection. Any integration needs to be scoped and agreed separately.

Question 6

Do I have to join a TRA or attend meetings to have a voice?

Accepted Answer

ResiAX’s approach is that residents should be able to contribute in ways that fit their lives. You might want occasional updates, to answer one consultation, or to help lead a group. Formal membership and eligibility for a particular vote are separate questions; a group should make those rules clear. Community features are being introduced in stages.

Questions about ResiAX, answered plainly

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