Everything about your home, in a record that stays with you.
ResiAX gives you a persistent housing record — evidence, communications, context and history, connected — and helps you turn it into clearer action. Explore what that looks like below, or register for early access whenever you're ready.
Join resident early accessSound familiar?
Four situations almost every resident will recognise.
You keep having to start again
Calls, emails, portal entries and reference numbers are scattered, so every follow-up feels like beginning from zero.
You're expected to prove everything
Photographs, promises, appointments and previous reports are difficult to reconstruct when something goes wrong.
Important concerns are not being heard
Repairs, safety issues, changing circumstances or the impact on your household can be downplayed, delayed or lost between teams.
You're unsure what to do next
The issue continues, but it's not always clear what your rights are, how to escalate or how to present the evidence clearly.
What ResiAX helps you do
From the first report to the latest response, ResiAX helps you keep the issue, evidence and communication connected.
Capture and organise
Record repairs, complaints, photographs, documents, calls, appointments and notes in one place.
Build evidence and continuity
Create a dated history so you don’t have to reconstruct the issue every time someone new becomes involved.
Understand and communicate
Use the information you’ve gathered to create clearer reports, updates and letters, with guidance on possible next steps.
Share and track on your terms
Choose what to share and with whom, then keep a record of responses, appointments, actions and outcomes in your own account.
Capture → Build → Understand & communicate → Share & track
What it's like now — and with ResiAX
Three everyday situations, and how the pilot journey changes them.
The damp patch that keeps coming back
It's been reported three times — by phone, email and through the portal. Each time, the conversation starts from zero.
Now
- Old photos, reference numbers and promises are scattered across emails, texts and calls.
- Every follow-up means retelling the whole story.
- It's hard to show how long it's really been going on.
With ResiAX
- Photos, reports and appointments come together in one dated timeline.
- ResiAX helps turn the information into a clearer, evidence-backed update.
- The full history stays in your own account.
Honest boundaries
- ResiAX strengthens your record and communication — it can't guarantee your landlord will resolve the issue.
- It isn't an emergency service or legal advice, and it doesn't replace your landlord's official repairs process.
More than issue tracking
The pilot journey is where we're starting — the platform is built to go further.
Evidence & history
Timelines, dated records and exports that keep your housing story intact.
Guided reporting & communication
Clearer reports, updates and letters, with guidance on possible next steps.
Documents & home information
Tenancy documents, certificates and key home details, organised and to hand.
Rights & next-step guidance
Plain-English guidance on where you stand and how to escalate when needed.
Your housing history stays with you
This is more than storing documents in one place. ResiAX keeps the history of your home, issues, evidence and communication connected in a record you control — so nothing has to be explained from scratch again.
It doesn't replace your landlord's own tenancy or repairs records. It gives you your side of the story, kept properly.
- Evidence continuity — photos, documents and messages linked to what actually happened
- A complete complaint and escalation history
- Clearer handovers when staff, agents or contractors change
- Easy retrieval — find that email from eight months ago
- Fewer repeated explanations
- Your record moves with you, and you share it selectively
AI with your context, not a blank page
Start with what actually happened. Then say what needs saying.
Generic AI makes you describe everything again, then generates something from the prompt. ResiAX is different: your record already contains the relevant history, you select the context and evidence that matter, and ResiAX helps you understand, summarise or communicate from that.
The goal isn't longer complaints — it's clearer ones: the relevant chronology, the right evidence, the actual impact, and the next action.
Generic AI
- You describe everything again from memory
- The AI generates something from your prompt alone
ResiAX
- Your record already holds the relevant history
- You select the context and evidence that matter
- ResiAX helps you understand, summarise or communicate from it
ResiAX doesn't provide legal advice, can't guarantee a complaint succeeds, doesn't automatically know every fact, and every consequential output is yours to review before it's used.
Bring the right people in without handing over your account
We're building a way to bring the people you trust alongside your record. Your Support Circle could include:
Adding someone to your Support Circle does not automatically give them access to your records. You choose what to share.
- Adding a person does not grant them access to anything
- You choose what to share, record by record
- Access can be limited to a particular issue or set of records
- Access can be removed
- A landlord or provider does not automatically see your private records
ResiAX can help you get your facts and records into a useful form — a clear timeline, the right documents, a focused set of questions. But legal, surveying or other specialist conclusions should come from an appropriate professional. ResiAX does not replace a solicitor, surveyor or other regulated adviser where specialist advice is required.
ResiAX began partly from the need to make resident involvement easier. During the pilot we're exploring how trusted resident representatives and residents' associations can support people without forcing volunteers to manage scattered emails, screenshots, reference numbers and separate case histories.
Keeping your communication connected
Housing communication is scattered across email threads, messages and phone calls. Connected-channel capabilities are being introduced in stages so more of your housing communication can stay connected to the record — we'll let early-access residents know as each stage becomes available.
Understand the standards landscape — and have your say
From Awaab's Law to the Renters' Rights Act, the rules around housing are changing fast. ResiAX helps you understand what they mean for you, stay up to date, and have your say where it counts. And when you need to act — raising an issue, structuring correspondence, or requesting your information — ResiAX takes the complexity away.
Explore rights & complianceReady to start your record?
Resident early access is open — free during the pilot period, nothing to install, and your registration is confidential.
Join resident early access